Return & Refund Policy
At AppealLabs, quality and accuracy are non-negotiable. Every order is carefully inspected and securely packaged prior to shipment. Due to the nature of research compounds, we maintain a strict but fair return policy to protect product integrity and customer safety.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, you must notify us within 48 hours of delivery.
To be eligible for a replacement or refund, the following are required:
- Clear photos or video of the damaged item(s) and original packaging
- Order number and batch number (if applicable)
- Proof that the product was damaged upon arrival and not altered or used
Once verified, we will issue either:
- A replacement, or
- A refund to the original payment method, at our discretion
Claims submitted after 48 hours from delivery cannot be accepted.
Non-Returnable Items
Due to the sensitive and research-grade nature of our products, all sales are final once delivered, except in cases of verified damage or shipping error.
We do not accept returns or refunds for:
- Opened or tampered products
- Products damaged after delivery
- Incorrect ordering or change of mind
- Improper storage or handling after receipt
- Delays caused by the shipping carrier
Order Accuracy & Shipping Issues
Please verify your shipping address before placing an order. AppealLabs is not responsible for:
- Orders shipped to incorrectly entered addresses
- Delays, losses, or damage caused by the carrier after delivery confirmation
If a package is lost in transit, we recommend contacting the shipping carrier directly. We will assist with documentation where possible.
Refund Processing
Approved refunds are processed within 5–10 business days after confirmation. Processing times may vary depending on your payment provider.
Contact Us
For return or damage claims, contact us at: support@appeallabs.com↗
Final Notes
All products sold by AppealLabs are intended for research use only. By placing an order, you acknowledge and agree to this Return & Refund Policy.